35bet's Privacy Policy

35bet is a safe and reliable online betting and casino platform operating for players in Bangladesh. We believe you should have full control over your personal information. This Privacy Policy ("Policy") describes in detail how we collect, store, use, and protect your information when you use our website and services.

This Policy applies to all 35bet services — whether you access our platform via web browser, mobile device, or any other means. By registering for or continuing to use our services, you are considered to have given your consent to this Privacy Policy.

35bet may collect the following types of information from its players:

2.1 Information You Provide Directly

When you create an account, complete a deposit or withdrawal, or contact our support team, you voluntarily provide the following information:

• Full name, date of birth, and nationality
• Email address and phone number
• Residential address
• Documents required for identity verification (such as a national ID card)
• Payment information — bKash, Nagad, Rocket, or bank account number

2.2 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

• IP address and device identity (Device ID)
• Browser type, operating system, and language settings
• Time spent on the site and pages visited
• Login time and date
• Logs of betting, gameplay, or other activity

2.3 Cookies & Tracking Technologies

35bet uses cookies and similar technologies to improve your browsing experience, maintain your login state, and monitor site performance. Cookies can be disabled, but doing so may limit the functionality of some services.

Collected information is used only for the following legitimate purposes:

• Account Management: Completing your registration, verifying your identity, and ensuring account security.
• Financial Transactions: Processing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Service Improvement: Analysing your usage patterns to provide a better gaming experience.
• Customer Support: Resolving your issues via live chat or email ([email protected]).
• Fraud Prevention: Detecting and preventing fraud, money laundering, or unauthorised activity.
• Responsible Gaming: Monitoring excessive or risky gaming behaviour and providing assistance when needed.
• Communications: Sending important account notifications, policy change notices, and promotional information (subject to your consent).

We never sell your personal information to third parties or rent it out for advertising purposes.

35bet may share your information with third parties only in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party partners to provide services such as payment processing, technology infrastructure, identity verification, and fraud prevention. These partners use your information only for specified purposes and in accordance with our instructions. They may not use your information for their own purposes.

4.2 Legal Obligations

If required by a legal obligation, court order, or directive from a regulatory authority, we may be required to disclose relevant information. In such cases, we will always endeavour to disclose only the minimum information necessary.

4.3 Business Transfers

In the event of a future merger, acquisition, or asset sale, your information may be transferred. In that case, we will provide you with advance notice and this Privacy Policy will remain in effect until a new policy is adopted.

The security of your information is our highest priority. 35bet ensures security measures at multiple levels:

• SSL/TLS Encryption: All data exchanged between your browser and our server on our site is protected by industry-standard SSL encryption technology.
• Encrypted Database: Stored personal information is kept in an encrypted state to prevent unauthorised access.
• Access Controls: Only authorised staff may access your information, and only as required for specific tasks.
• Regular Security Audits: We conduct regular security audits to identify potential vulnerabilities.
• Suspicious Activity Monitoring: Automated systems monitor your account for unusual activity 24/7 and send alerts.

While we are committed to ensuring the highest level of security, no online service is 100% risk-free. We therefore ask you to use a strong, unique password and not to share your login details with anyone.

35bet retains your information only for as long as necessary:

• Active Account: All account information is retained while the account remains active.
• After Account Closure: Certain information may be retained for a defined period to meet legal obligations and resolve potential disputes.
• Financial Records: Records of financial transactions are securely retained for long-term audit and legal compliance purposes.
• Marketing Consent: If you opt out of marketing communications, a record of that preference is also retained to prevent accidental future contact.

After the defined period, information is securely deleted or anonymised so that you can no longer be identified in any way.

You have certain important rights over your personal information. 35bet fully supports these rights:

7.1 Right to Access

You may request at any time to know what information we hold about you. We will provide a copy of your information within a reasonable time.

7.2 Right to Rectification

If there is any incorrect or incomplete information in your account, you may request that it be corrected. In some cases, providing verification documents may be required.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, if some information must be retained due to legal obligations or legitimate interests, that request may only be partially fulfilled.

7.4 Right to Opt Out of Marketing

If you do not wish to receive promotional emails or messages, you may opt out at any time by contacting us. Essential account-related communications will continue.

7.5 Right to Lodge a Complaint

If you believe your privacy rights have been violated, please contact us directly first. We will work to resolve the matter promptly and fairly.

To exercise any of the above rights, contact our support team via live chat or email ([email protected]).

35bet strictly does not provide services to anyone under the age of 21. Our services are for persons aged 21 and over only. We verify age during the registration process, and if a minor's account is identified, it is closed immediately.

If you believe a minor is using our platform, please notify our support team. We will investigate and take prompt action.

Cookies are small text files that your browser receives from our server and stores on your device. 35bet uses cookies for the following reasons:

• Essential Cookies: Maintaining your login state, security verification, and ensuring the basic functionality of the site.
• Functionality Cookies: Remembering your preferred language, theme, or other settings.
• Analytics Cookies: Collecting anonymous usage data to understand which parts of the site are used most.

You can control or disable cookies from your browser settings. However, if essential cookies are disabled, some features such as login or payment may not work correctly.

35bet is an international service provider and our servers may be located in various countries. Your information may be transferred to or stored in countries where different data protection laws apply compared to Bangladesh.

In all such cases we ensure that your information is protected in accordance with internationally recognised security standards. Our agreements with third-party service providers include appropriate data protection clauses.

If you have any questions, concerns, or complaints about this Privacy Policy, or wish to exercise any of your rights regarding your information, please contact us:

Our support team provides assistance in both Bengali and English, 24 hours a day, 7 days a week. We will process your privacy-related requests as quickly as possible.

35bet reserves the right to change this Privacy Policy at any time. For significant changes, we will publish a notice on the website and notify registered users by email. The latest effective version will always be available on this page.